Skip to main content

TRAINING & COACHING

In a world where customer service is key to success, having the skills needed to impress and exceed client expectations is an indispensable competitive advantage. Our workshops are designed for professionals aiming to achieve the highest standards of quality in service, providing practical tools and effective strategies that can be directly applied to their daily roles.

"Explore our courses to elevate customer service and deliver exceptional experiences"

The impact of my presence on the customer

Welcome to a new era of customer service excellence.
From mastering the basics to applying the most advanced techniques, we empower your team to build lasting relationships and provide outstanding service. Our training programs are designed to elevate every customer interaction, turning everyday moments into memorable experiences.

See more

The Customer and Their Attitudes: Best Approaches for Every Type of Client

Join us for our engaging workshop, “The Customer and Their Attitudes: Best Approaches for Every Type of Client,” and gain the insights you need to effectively connect with every kind of customer. Through interactive discussions, real-life scenarios, and practical tools, you’ll learn to identify key behavioral patterns, tailor your communication strategies, and create positive, personalized experiences that keep clients satisfied and loyal. Whether you’re a seasoned professional or new to customer service, this workshop will help you build confidence, refine your approach, and master the art of delivering outstanding customer experiences in today’s competitive market.

See more

Custorme service delivery

In this dynamic workshop, you'll gain essential tools, techniques, and methodologies to deliver exceptional customer service. Through practical exercises and processes aligned with the EC0305 competency standard by SEP Conocer, you'll develop the skills required to achieve excellence in every interaction. Prepare to transform customer service into a memorable experience!

See more

Customer service

Join us for “TripAdvisor: Best Practices and Strategies,” a comprehensive course designed to help you maximize your presence on one of the world’s leading travel platforms. Ideal for hospitality professionals and travel enthusiasts alike, this course covers everything from optimizing your listing and crafting engaging content to effectively managing reviews and building a strong online reputation. Through interactive sessions and real-world examples, you’ll gain the knowledge and tools needed to stand out in a competitive travel market, drive more bookings, and elevate your brand’s visibility on TripAdvisor.

See more

FAQ

How do I enroll in a course?

In the description of each workshop, you will find a direct link to register. Alternatively, you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it., and we will get in touch with you as soon as possible.

Can I request the workshop exclusively for my company?

Absolutely! Each workshop will have scheduled dates open to the public, but we also offer the option to deliver it privately at times and dates that best suit your needs.

Which institution accredits the course diploma?

The certificates of participation include certification endorsed by the STPS (DC3 Certificate)."

On which platform are the workshops conducted?

The workshops are conducted in a private Zoom room. Sessions are delivered live on the specified dates.

Can I take the workshops if I’m not yet working for a company (I’m a student)?

Absolutely! In fact, these workshops will provide you with up-to-date preparation for any professional environment. Each workshop includes hands-on practice with real-world cases.

Are these workshops only for the tourism industry?

No, these workshops are suitable for any company or professional field involving clients, customer service, teamwork, and collaboration. They have been delivered to accounting firms, spas, restaurants, administrative offices, non-profit organizations, university students, and independent entrepreneurs, as well as businesses in the tourism industry.

Experiences

Our Clients