Delight your customers by going beyond the expected — every time, in every situation.
Our approach helps your team create meaningful, memorable experiences that not only satisfy but truly impress. By focusing on emotional connection, attention to detail, and proactive service, you'll turn ordinary interactions into moments that inspire loyalty and trust.
Workshop Summary
This comprehensive customer service workshop is designed to develop key interpersonal and professional skills through four dynamic sessions. Participants begin with a diagnostic evaluation and learn how to identify and respond to customer needs, supported by individual exercises and group practice. They will refine their personal and professional appearance, and explore workplace etiquette — including phone etiquette, body language, and social spacing. The training emphasizes emotional intelligence, adaptability, and effective verbal and written communication. In the final sessions, participants engage in hands-on activities focused on proactive service, anticipating needs, personalizing experiences, and addressing potential complaints. The program concludes with a final evaluation to measure growth and readiness.
By taking this workshop, you will receive:
- 10 hours of course-workshop (in-person or online via ZOOM sessions).
- Workbook (.DOC / .PDF).
- DC3 Labor Skills Certificate, registered with the STPS.
- Certificate of Participation.
- 30 days of virtual support (email + WhatsApp) to answer your questions.
Content
Session 1:
- Diagnostic Assessment
- The Service Provider and the Customer
- What are their needs and how to recognize them?
- Individual exercises and group practice
- Body language and uniform presentation
- Personal presentation (uniform wear, personal grooming)
Session 2:
- General Workplace Etiquette Guide (PRACTICE)
- Phone etiquette
- Customer-facing behavior
- Peer-to-peer etiquette
- Body language and its meaning
- Walking, posture, greeting
- Social space (proxemics)
Session 3:
- Body Language: Your Most Impactful Resource
- Emotional Intelligence and Adaptability
- Verbal and written communication in remote settings
- Teamwork and internal communication
Individual and group practice
Session 4:
- Taking Action (PRACTICE)
- How to follow up on requests
- Anticipating customer needs
- Preparing and personalizing each visit/experience
- How to detect potential complaints or conflict situations
Final evaluation
NEXT WORKSHOP:
BUCERÍAS (BAHIA DE BANDERAS)
BUCERÍAS (BAHIA DE BANDERAS)
Next workshop
Instructor
Norma Rocio Martinez Quintal
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